Privacy Policy

A legal disclaimer

Effective Date: September 15, 2026

Lanser Designs ("Lanser Designs," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Lanser Designs collects, uses, discloses, protects and retains personal information when you visit our website, contact us, inquire about our services, book a consultation, purchase services or work with us on an interior design or colour consulting project.

By using our website or providing personal information to Lanser Designs, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain your consent in accordance with applicable privacy legislation.

1. Personal Information We Collect

"Personal information" generally means information about an identifiable individual.

Depending on how you interact with Lanser Designs, we may collect information such as:

Your name and contact information, including email address, telephone number and mailing or project address;
Information you provide through contact forms, consultation questionnaires, booking forms or other communications;
Information about your home, renovation, design or colour consulting project, including photographs, measurements, plans, drawings, preferences, design goals, lifestyle information and project details;
Information necessary to prepare estimates, proposals, contracts, invoices and other project documentation;
Payment and billing information, which may be processed through third-party payment providers;
Information you provide when purchasing or booking our services;
Communications between you and Lanser Designs, including emails and other correspondence;
Information you voluntarily provide through reviews, testimonials, photographs or other submissions; and
Information automatically collected when you use our website, such as IP address, browser type, device information, pages visited and general website usage information.

We will make reasonable efforts to limit the information we collect to what is necessary for the purposes described in this Privacy Policy.

2. How We Collect Information

We may collect personal information directly from you when you:

Submit an inquiry through our website;
Complete a consultation or project questionnaire;
Book an appointment or service;
Request a quote or proposal;
Enter into an agreement with us;
Purchase a service;
Communicate with us by email, telephone or other communication methods;
Provide photographs, plans or other project information;
Subscribe to our newsletter or other marketing communications; or
Interact with our website.

We may also receive limited personal information from third parties when necessary to provide our services, process payments, schedule appointments or otherwise operate our business.

3. How We Use Personal Information

Lanser Designs may collect, use and disclose personal information for reasonable and identified business purposes, including to:

Respond to inquiries and communicate with you;
Understand your design needs, preferences and project requirements;
Provide interior design and colour consulting services;
Prepare proposals, contracts, invoices and project documentation;
Schedule consultations, meetings and appointments;
Process payments and transactions;
Coordinate project-related services, products or communications;
Source products, materials, finishes and other items where necessary to provide our services;
Maintain business and financial records;
Improve our website, services and client experience;
Respond to questions, requests or complaints;
Prevent, detect or address fraud, security issues or other unauthorized activity;
Comply with legal, regulatory, accounting or insurance requirements; and
Send marketing communications where you have provided consent or where otherwise permitted by applicable law.

We will not use your personal information for a new purpose that is not reasonably related to the original purpose without providing appropriate notice and obtaining consent where required.

4. Consent

Where required by law, Lanser Designs will obtain your consent before collecting, using or disclosing your personal information.

Consent may be express or implied depending on the circumstances and the nature and sensitivity of the information involved. For purposes that are not necessary to provide our services—such as certain marketing communications—we will provide an appropriate opportunity to opt in or opt out.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or continue a particular business relationship.

5. Project Photographs and Portfolio Use

Interior design projects may involve photographs of your home, rooms, furnishings, finishes or completed spaces.

Lanser Designs will not use identifiable photographs of your home or project for portfolio, website, social media, advertising, promotional or other marketing purposes without obtaining appropriate permission from you.

Where you provide photographs or other project materials to Lanser Designs for the purpose of providing design services, you represent that you have the right to provide those materials to us for that purpose.

6. Disclosure to Third Parties

Lanser Designs may disclose personal information to third-party service providers when reasonably necessary to operate our business or provide services to you.

Depending on the services you use, these parties may include:

Website hosting and website service providers;
Appointment scheduling and booking platforms;
Payment processors and financial institutions;
Accounting and bookkeeping service providers;
Email and communication service providers;
Cloud storage and document management providers;
Technology, software and design platforms;
Professional advisors, such as lawyers, accountants or insurers;
Vendors, suppliers or other project-related service providers where disclosure is necessary to fulfill your project; and
Government authorities or other parties where disclosure is required or permitted by law.

We expect third-party service providers who handle personal information on our behalf to use appropriate safeguards and to handle information only for authorized purposes.

Some third-party service providers may store or process information outside Canada. Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.

7. Payments

When you make a payment to Lanser Designs, your payment information may be processed by a third-party payment processor.

Lanser Designs does not need to retain complete credit card numbers or payment card security codes for ordinary business operations. Payment information should be provided directly through the applicable secure payment platform whenever available.

Third-party payment providers have their own privacy policies and terms governing their collection and processing of payment information.

8. Website Cookies and Analytics

Our website may use cookies, pixels or similar technologies to operate the website, remember preferences, understand website traffic and improve the user experience.

We may use analytics services to understand how visitors interact with our website, including information such as pages visited, approximate location, device type, browser type and general website activity.

Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Marketing Communications

Lanser Designs may send newsletters, updates, promotions or other commercial electronic messages where permitted by applicable law.

Where required under Canada's Anti-Spam Legislation ("CASL"), we will obtain the appropriate consent, identify Lanser Designs and provide a functioning unsubscribe mechanism.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the message or by contacting us directly.

We will process unsubscribe requests in accordance with applicable legal requirements.

Unsubscribing from marketing communications will not prevent Lanser Designs from sending you non-marketing communications necessary to provide services you have requested, administer an existing agreement or otherwise communicate with you regarding an existing business relationship.

10. Information Security

Lanser Designs takes reasonable physical, technological and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or theft.

However, no method of electronic transmission, storage or communication can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website or electronic systems.

The safeguards we use will take into account the sensitivity of the information and the circumstances in which it is handled.

11. Retention of Personal Information

Lanser Designs retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements and meet legal, accounting, insurance or other regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal and business requirements.

12. Accessing and Correcting Your Personal Information

Subject to applicable legal exceptions, you may request access to the personal information Lanser Designs holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

To make an access or correction request, please contact us using the information provided below. We may need to verify your identity before providing access to personal information.

We will respond to reasonable requests within the time required by applicable law.

13. Privacy Complaints

If you have a question or concern about how Lanser Designs has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

14. Privacy Breaches

If Lanser Designs experiences a privacy breach, we will assess the breach and take reasonable steps to contain it, investigate what occurred and reduce the risk of further harm.

Where required by applicable law, we will report the breach to the appropriate privacy regulator and notify affected individuals.

PIPEDA includes specific requirements concerning breaches of security safeguards, including circumstances in which notification and reporting are required.

15. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to Lanser Designs without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

16. Links to Other Websites

Our website may contain links to third-party websites, including retailers, manufacturers, vendors, social media platforms or other resources.

Lanser Designs is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

Lanser Designs may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or services.

The updated Privacy Policy will be posted on our website with a revised effective date. Where required by law, we will provide additional notice or obtain consent for material changes to how personal information is collected, used or disclosed.

18. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, unsubscribe from marketing communications or make a privacy-related complaint, please contact:

Lanser Designs – Interior Design and Colour Consultant
Privacy Contact: Nicole Lanser
Email: nicole@lanserdesigns.com
Phone: 416-432-5398
Business Address: 17 Adelpha Drive Etobicoke, ON M8Z 3A1
Website: www.lanserdesigns.com

We will make reasonable efforts to respond to privacy inquiries and complaints in a timely manner.

Last Updated: September 15, 2026